Frequently Asked Questions

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  2. Frequently Asked Questions


What time is check-in time?
It is 3:00 PM. If your plan specifies a check-in time, it is the specified time.
What time is check-out time?
11:00 a.m. If a check-out time is specified by the plan, it is the specified time.
If I arrive before check-in time, can I leave my luggage?
Yes, we will keep your luggage at the front desk. (Free of charge)
Can I enter the room before check-in time?
We charge an additional fee of 1,000 yen per hour.
Please note that we may not be able to accept guests before check-in time depending on room availability.
Can I extend my check-out time?
We charge an additional 1,000 yen per hour.
Please note that this may not be possible depending on room availability.
Can I send my luggage in advance?
Possible. (Refrigerated and frozen items are not acceptable)
Please send the items to the hotel, indicating the date of stay and the name of the person staying at the hotel.

[Address]6-10 Tanaka-cho, Naka-ku, Hiroshima City, Hiroshima 730-0026, Japan
Oriental Hotel Hiroshima Front Desk
*Please contact the hotel in advance by phone (TEL: +81-82-240-7111).
What equipment can I borrow?
The following items are available at the front desk

Lotion, make-up remover / pants press / humidifier / hard pillows / iron / voltage converter / cell phone charger / blankets / sewing kit / scissors / nail clippers / fan / thermometer / ice cube / vase / wine opener / heater / chopsticks, dishes, glasses / electric lamp / umbrella
Are cribs and bed guards available?
Yes, we have cribs and bed guards that can be rented for children sleeping with their parents (Free of charge, reservation required).
Please inquire at the time of reservation as there is a limited number available.

*Cribs are available for children under 1 year and 6 months of age who are not yet able to stand up on their own.
* Please inquire in advance as there are some room types that cannot accommodate cribs.
* Bed guards are available for children between 1 year and 6 months and 5 years old.
Is there a place where I can smoke?
Smoking rooms are available, so please select one when you make a reservation. There are also smoking booths in the lobby.
Is there a convenience store near the hotel?
There is a convenience store behind the hotel (0 minutes walk from the hotel).
I would like to know about okonomiyaki restaurants.
There are many okonomiyaki restaurants within walking distance from the hotel, including “Micchan” and “Hachimasa,” which are often introduced in guidebooks.
A map is available at the front desk, so please feel free to ask our staff.
Do you provide medicine?
In accordance with Article 24 of the Pharmaceutical Affairs Law, we are unable to provide medical supplies to our guests.
Please prepare them before your trip or purchase them at a pharmacy.

Please inquire at the front desk for information on nearby hospitals and pharmacies.

About the restaurant

Please tell me about the restaurants in the hotel.
There is a restaurant & bar “NEW YORK CAFE” on the 1st floor.

Breakfast: 7:00 a.m. to 10:00 a.m.
Lunch】11:30 a.m. to 3:00 p.m. (last order 2:00 p.m.)

About access

How can I get to the hotel from JR Hiroshima Station?
・5 minutes by cab

・Approximately 6 minutes by bus (Ekimachi Loop Line)
From the South Exit of JR Hiroshima Station, board the No. 102 Ekimachi Loop Line (clockwise) at the No. 3 bus stop and disembark at the Tanaka-machi bus stop (approx. 5 minutes).

・Approximately 23 minutes by streetcar (Hiroshima Electric Railway)
From Hiroshima Station on the Hiroshima Electric Railway Line, take the Hiroshima Electric Railway Line 1, 2, or 6 (approx. 15 minutes) and get off at the Hacchobori stop (approx. 8 minutes walk from the station).
How can I get to the hotel from Hiroshima Airport?
Approximately 60 minutes by limousine bus and get off at JR Hiroshima Station.
How long does it take to get from the hotel to tourist facilities?
・Okonomimura: 10 minutes on foot
・Peace Park … 20 minutes on foot / 5 minutes by car
・International Conference Center … 20 minutes on foot / 5 minutes by car
・Hiroshima Castle … 30 minutes on foot / 10 minutes by car
・Shukkeien Garden … 20 minutes on foot / 8 minutes by car
・Miyajima … 45 minutes by car / 1 hour by tram & ferry
*This time may vary depending on traffic conditions, so please refer to the information provided for reference only.